Privacy Policy

Who we are

Grinning Dog Records is an independent record label registered with Companies House 12440923. Our website address is: https://www.grinningdogrecords.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you have any concerns regarding the information we hold about you, please contact our Data Protection Officer, Amy McGowan on info@grinningdogrecords.com

Additional information

How we protect your data

At Grinning Dog Records we take the security of your data very seriously. We use two factor authentications and encryptions where applicable and all our staff are trained in data protection, with annual refreshers.

What data breach procedures we have in place

At Grinning Dog Records, we take security breaches very seriously, we have an in-house reporting system, and all breaches are thoroughly investigated and the appropriate action taken.

What third parties we receive data from

Any information we receive from third parties is treated and held in the same way as we would if we collected it ourselves.

Industry regulatory disclosure requirements

Grinning Dog Records is registered with The Information Commissioner’s Office

Payment Info

We collect information about you during the checkout process on our store. 

What we collect and store 

While you visit our site, we’ll track: 

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed 
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping 

• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order! 

We’ll also use cookies to keep track of basket contents while you’re browsing our site. 

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to: 

• Send you information about your account and order 
• Respond to your requests, including refunds and complaints 

• Process payments and prevent fraud 
• Set up your account for our store 
• Comply with any legal obligations we have, such as calculating taxes 
• Improve our store offerings 
• Send you marketing messages, if you choose to receive them 

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. 

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. 

We will also store comments or reviews, if you choose to leave them. 

Who on our team has access 

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access: 

• Order information like what was purchased, when it was purchased and where it should be sent 
• Customer information like your name, email address, and billing and shipping information. 

Our team members have access to this information to help fulfil orders, process refunds and support you. 

What we share with others 

We share information with third parties who help us provide our orders and store services to you. For example: didier.co.uk, our website designer. View the privacy policy here Didier.co.uk Privacy Policy and Cookie consent – Didier.co.uk 

Payments 

We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to PayPal and/or Stripe, including information required to process or support the payment, such as the purchase total and billing information. 

Please see the PayPal Privacy Policy  and Privacy Policy – United Kingdom | Stripe | United Kingdom for more details.